Why am I receiving a message saying “The registration or license for this machine is no longer active”? PDF Studio will check on a regular basis to validate your registration with our licensing server. If you receive this message, this means that your license key was deactivated for this user and computer. Most back-end deactivations are […]
Category: Installation / Registration
Common questions related to Installation, Licensing, Registration / Activation, Updates, etc…
Changing PDF Studio User Home Folder
When using Active Directory group policy on Windows and the environment variables for UserProfile and HomeDrive are different, PDF Studio will use the UserProfile variable as PDF Studio “user home folder”, which is where user preferences and settings for PDF Studio will be stored. To change PDF Studio user home folder for PDF Studio (this […]
How do I check which PDF Studio version I’m using?
Q: PDF Studio has two versions, PDF Studio Standard and PDF Studio Pro. How do I check which version I’m using? A: You can check the version from the following locations: – Welcome screen – About screen. Go to Help -> About PDF Studio – Log file. Go to Help -> About PDF Studio -> click pdfstudio.log and scroll […]
Windows 10: Default PDF file association reverts to Microsoft Edge
Q: On Windows 10, I am receiving a notification saying “An app caused a problem with the default app settings for .pdf files, so it was reset to Microsoft Edge” and now PDF Studio is no longer my default PDF viewer. How do I fix this? A: A recent Microsoft security update (KB3135173) has changed […]
Duke University License Key Purchases
Q: I purchased/renewed a license of PDF Studio Pro through the Duke University’s Office of Information Technology (OIT) and I didn’t get my license key. or… I purchased a new license of PDF Studio Pro through the Duke University’s Office of Information Technology (OIT) and every time I try to open a document, I receive a […]
How to import user settings (including stamps & signatures) from an older version to a newer version
Q: I have just purchased the latest version of PDF Studio. Is there any way to import my stamps – and in general all my user settings – from the older version? A: If you upgraded to next version (for example: from version 9 to 10), PDF Studio installer will automatically copy all of the […]
Another way to silently install and register on the Mac
Instructions below are not for single user installation, they are for an IT person installing PDF Studio silently on multiple Mac machines. When trying to install and register silently on the Mac, if you are having trouble to get the command-line to register to accept the string after the –args for the open statement, please […]
Upgrade evaluation key to a full key
Q: I have received a time-limited evaluation key for PDF Studio. What is the easiest way to purchase and upgrade my key to a full key? A. Upgrading your Evaluation Key into a Full Key The easiest way to upgrade your evaluation key to a full production key, is to follow the link that was […]
How to install PDF Studio offline / without internet connection
Q: Is it possible to get a CD installation for PDF Studio. I am working on a computer that does not have internet and unable to download the installer from your website. A: Unfortunately, we do not ship physical CDs for PDF Studio installer. Our installer is only available as an electronic version, downloadable from […]
How to resolve Java SE 6 runtime message on Mac OSX 10.10 Yosemite & 10.11 El Capitan
This article explains how to install Java 6 32bit on Mac OSX 10.10 Yosemite. Java 6 32bit is required when using the 32bit installer for PDF Studio – a powerful, low cost Adobe® Acrobat® alternative for Mac OSX. Note that the 32bit installer is no longer the recommended installer. The new recommended installer for PDF […]
