Q: I have purchased a user license and would like to add a second user to my existing license instead of purchasing a new license key. Is this possible? A: Yes, you can. Our online store can handle this automatically. This is how you can do it: Go to our upgrade page on our website: https://www.qoppa.com/pdfstudio/buy/upgrade/ Enter your […]
Category: Installation / Registration
Common questions related to Installation, Licensing, Registration / Activation, Updates, etc…
Connecting a scanner on Linux
Q: I am running Ubuntu Linux, I just installed PDF Studio and I am unable to scan a document. A: In this KB article, we’re going to connect Brother MFC-L2700DW scanner on Ubuntu 16.04.3. Different scanners will have different setup, you will need to refer to the scanner manufacturer website for more details instructions. Step 1. Install the scanner driver For brother printer/scanner, […]
Licensing PDF Studio in Terminal Server Environment such as Citrix
Q: Just wanting to ask how licensing works for your PDF editor in a Citrix environment? We have 40 users and 7 servers. Will we require 40×7 licenses to register so when a user logs on to any server that user + computer name combination is covered? A: In this type of environment, we license […]
Unregister PDF Studio through command-line
Un-registering PDF Studio: Instructions to silently un-register PDF Studio through command line. On Windows: cd “Program Files”\PDFStudio12 pdfstudio12.exe -unregister -console On Linux / Unix: cd pdfstudio11 sh ./pdfstudio12 -unregister -console On Mac OS X: cd Applications open -n “PDF Studio 12.app” –args -unregister -console
Installing a Brother Printer on Linux
Q: I am running Ubuntu Linux, I just installed PDF Studio and I am unable to print a PDF document. A: In order to print under Linux, you will need to install the printer driver for your printer. This is required to print from any application, not only PDF Studio. Different printers will have different setup, […]
PDF Studio Silent Un-installation through command line
Q: Is there a way to uninstall PDF Studio silently through command line? A: PDF Studio can be uninstalled programmatically without requiring user input. On Windows: To uninstall PDF Studio: [File path to PDF Studio Uninstall.exe] -q For example: “C:/program files/PDFStudio2018/uninstall” -q To delete setting files: rmdir /S /Q [Directory of PDF Studio Setting files] […]
Running PDF Studio on Horizon View with User Environment Manager (UEM)
If you need to setup PDF Studio on Horizon View with User Environment Manager (UEM), follow the instructions below. These were For more information on UEM: https://www.vmware.com/products/user-environment-manager.html For detailed information about Application Profiler: https://blogs.vmware.com/consulting/tag/uem-application-profiler Setup Instructions By default UEM uses group policy to redirect folders to a network location. This group policy only has the […]
Changing installer default options during silent install, such as file association
Q: When installing PDF Studio silently on multiple machines, how can I change the default installer options? For instance, how can I remove file associations? A: After you install PDF Studio on a machine, you can find a file called “response.varfile” under the installation folder in a folder called “.install4j”. This file contains all the parameters […]
Register PDF Studio again after upgrading/reinstalling OS
Q: I just upgraded/reinstalled my operating system, how can I re-register PDF Studio? A: If your computer name and user name have remained the same, you will not need to re-register PDF Studio. If you need to reinstall PDF Studio, just download the latest installer for the version you purchased and reinstall PDF Studio on […]
The registration or license for this machine is no longer active
Why am I receiving a message saying “The registration or license for this machine is no longer active”? PDF Studio will check on a regular basis to validate your registration with our licensing server. If you receive this message, this means that your license key was deactivated for this user and computer. Most back-end deactivations are […]
