Q: Do you offer any license management tools for volume (Multi Users / Multi Key) installations to manage user / employee registrations? A: Yes, for customers with over 10 licenses we offer a support & upgrade contract to access our new license key portal (currently in beta). This feature is currently only available by request. […]
Category: Installation / Registration
Common questions related to Installation, Licensing, Registration / Activation, Updates, etc…
Mac: Invalid Checksum Error on Update Install
Q: When I tried to update PDF Studio to the latest version on macOS big Sur I received an “Invalid checksum” error message. Is there a way to fix this? A: Recent macOS changes require applications to be notarized with a developer certificate before it can be installed. This process modifies the installer and so […]
Where can I find PDF Studio Installer (install4j) Logs?
Q: I’m running into some errors when trying to install PDF Studio. How can I resolve this? A: If PDF Studio’s installer fails on your machine, Email PDF Studio support team and make sure sure to include the log files from our installer install4j. By looking at the logs, our team might be able to […]
PDF Studio installer hangs on license agreement dialog
Q: When I start installing PDF Studio, it hangs on the license agreement dialog and does not let me agree and continue. How can I solve this issue? A: It is a known issue with our Mac installer which happens only under specific circumstances that we are still trying to identify. We had a few users […]
The installer for PDF Studio Standard and PDF Studio Pro
Q: When I click on the link it only takes me to a download of PDF Studio instead of PDF Studio PRO which is what I purchased. Can you send a new link or instructions how to get the “PRO” version? A: PDF Studio uses the same application installer for both edition of PDF Studio (Standard and […]
Setting preferences for all users on a machine such as disabling software updates
Q: We are deploying PDF Studio to a few users. How can we disable software update checks for all users? A: To disable the automated check for version updates, from PDF Studio application, go under Files -> Preferences -> Application. Under Updates change “Check for Updates” from “Monthly” (the default) to “Never”. To make sure […]
Add a User to my license
Q: I have purchased a user license and would like to add a second user to my existing license instead of purchasing a new license key. Is this possible? A: Yes, you can. Starting in PDF Studio 2018.3.1, you can use our license key management tool to add users to your license key. Click Help tab -> […]
Connecting a scanner on Linux
Q: I am running Ubuntu Linux, I just installed PDF Studio and I am unable to scan a document. A: In this KB article, we’re going to connect Brother MFC-L2700DW scanner on Ubuntu 16.04.3. Different scanners will have different setup, you will need to refer to the scanner manufacturer website for more details instructions. Step 1. Install the scanner driver For brother printer/scanner, […]
Licensing PDF Studio in Terminal Server Environment such as Citrix
Q: Just wanting to ask how licensing works for your PDF editor in a Citrix environment? We have 40 users and 7 servers. Will we require 40×7 licenses to register so when a user logs on to any server that user + computer name combination is covered? A: In this type of environment, we license […]
Unregister PDF Studio through command-line
Un-registering PDF Studio: Instructions to silently un-register PDF Studio through command line. On Windows: cd “C:\Program Files\PDFStudio2020” pdfstudio2020.exe -unregister -console On Linux / Unix: cd pdfstudio2020 sh ./pdfstudio2020 -unregister -console On Mac OS X: cd Applications open -n “PDF Studio 2020.app” –args -unregister -console
