Q: When I start installing PDF Studio, it hangs on the license agreement dialog and does not let me agree and continue. How can I solve this issue? A: It is a known issue with our Mac installer which happens only under specific circumstances that we are still trying to identify. We had a few users […]
Category: Installation / Registration
Common questions related to Installation, Licensing, Registration / Activation, Updates, etc…
The installer for PDF Studio Standard and PDF Studio Pro
Q: When I click on the link it only takes me to a download of PDF Studio instead of PDF Studio PRO which is what I purchased. Can you send a new link or instructions how to get the “PRO” version? A: PDF Studio uses the same application installer for both edition of PDF Studio (Standard and […]
Setting preferences for all users on a machine such as disabling software updates
Q: We are deploying PDF Studio to a few users. How can we disable software update checks for all users? A: To disable the automated check for version updates, from PDF Studio application, go under Files -> Preferences -> Application. Under Updates change “Check for Updates” from “Monthly” (the default) to “Never”. To make sure […]
Add a User to my license
Q: I have purchased a user license and would like to add a second user to my existing license instead of purchasing a new license key. Is this possible? A: Yes, you can. Starting in PDF Studio 2018.3.1, you can use our license key management tool to add users to your license key. Click Help tab -> […]
Connecting a scanner on Linux
Q: I am running Ubuntu Linux, I just installed PDF Studio and I am unable to scan a document. A: In this KB article, we’re going to connect Brother MFC-L2700DW scanner on Ubuntu 16.04.3. Different scanners will have different setup, you will need to refer to the scanner manufacturer website for more details instructions. Step 1. Install the scanner driver For brother printer/scanner, […]
Licensing PDF Studio in Terminal Server Environment such as Citrix
Q: Just wanting to ask how licensing works for your PDF editor in a Citrix environment? We have 40 users and 7 servers. Will we require 40×7 licenses to register so when a user logs on to any server that user + computer name combination is covered? A: In this type of environment, we license […]
Unregister PDF Studio through command-line
Un-registering PDF Studio: Instructions to silently un-register PDF Studio through command line. On Windows: cd “Program Files”\PDFStudio12 pdfstudio12.exe -unregister -console On Linux / Unix: cd pdfstudio11 sh ./pdfstudio12 -unregister -console On Mac OS X: cd Applications open -n “PDF Studio 12.app” –args -unregister -console
Installing a Brother Printer on Linux
Q: I am running Ubuntu Linux, I just installed PDF Studio and I am unable to print a PDF document. A: In order to print under Linux, you will need to install the printer driver for your printer. This is required to print from any application, not only PDF Studio. Different printers will have different setup, […]
PDF Studio Silent Un-installation through command line
Q: Is there a way to uninstall PDF Studio silently through command line? A: PDF Studio can be uninstalled programmatically without requiring user input. On Windows: To uninstall PDF Studio: [File path to PDF Studio Uninstall.exe] -q For example: “C:/program files/PDFStudio2018/uninstall” -q To delete setting files: rmdir /S /Q [Directory of PDF Studio Setting files] […]
Running PDF Studio on Horizon View with User Environment Manager (UEM)
If you need to setup PDF Studio on Horizon View with User Environment Manager (UEM), follow the instructions below. These were For more information on UEM: https://www.vmware.com/products/user-environment-manager.html For detailed information about Application Profiler: https://blogs.vmware.com/consulting/tag/uem-application-profiler Setup Instructions By default UEM uses group policy to redirect folders to a network location. This group policy only has the […]
