** Update: As of August 31 2011, the problem is resolved. Make sure you have the latest update for AVG, database version 2771/3869 or later.
Category: Troubleshooting
Explanation and workaround for common errors and issues
Troubleshooting scanning problems
Q: I’m having problems when trying to scan into PDF Studio. What can I do? A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees.PDF Studio, like many other cross-platform applications, uses TWAIN (or SANE under Linux) to […]
Thumbnails lost for PDFs on Windows 7
Update: Thumbnail Previews are successfully generated in PDF Studio version 2022 and above. This kb article and instructions concern PDF Studio 2021 and earlier only. Q: After installing PDF Studio, thumbnails do not show for my PDF documents on my Windows 7 computer. How can I restore this? A: Try the following: Uninstall PDF Studio […]
Text highlight doesn’t work on my PDF document
Q: Why aren’t text highlights working in my document? A: The Text Highlighting tool will only work when a PDF document has text information within the document content. Documents created via scanner are generally only an image of the page and will not contain any text information unless it was processed with an OCR function to […]
Set up your scanner to work with Saned Daemon under Linux
Q: How can I set up my scanner to work with Saned Daemon under Linux? A: If for some reason PDF Studio is unable connect to your scanner through the default option of Sane Direct, you might try to connect to your scanner through the second option called Sane Daemon. This option should only be […]
Save: File is being used by another process
Q: When I try to save a file in PDF Studio, it gives me an error message saying that “The process can not access the file because it is being used by another process”. I am using Windows 7. A: Under Windows Vista and Windows 7, if you’re using the Preview Pane in Windows Explorer, […]
Reader enabled rights lost after save
Q: Why did my “enabled for Adobe Reader” setting go away after I saved a document in PDF Studio? A: Enabling Usage Rights in Adobe Reader is done through a proprietary and sophisticated encryption mechanism. This mechanism enabled the document to be filled and annotated in Adobe Reader but also restricts more advanced editing functions […]
Permission error downloading OCR languages
In PDF Studio 8, when attempting to download OCR language files, you may receive an error looking like: Error: user does not have permission to write to: opt/pdfstudio8/tess/tessdata. OCR language files are downloaded into PDF Studio installation folder and sometimes a user will not have the permission to write in this folder. If you see […]
PDF Studio Mac Install “Could not create this file”
Q: I am trying to install PDF Studio 7 on my Mac Book Pro and I am getting the following error: “/Users/monty/.pdfstudio7/recentcomments. Could not create this file.: Shall I try again?” A: To be able to save the license key and user settings and preferences, PDF Studio needs to save files under your user home […]
OpenJDK Toolbar Spacing Issue
Q: I am running PDF Studio 7 under Linux. I updated the application toolbar settings to hide a few tools that I don’t need but the space on the toolbar for the hidden buttons is left blank. Why is the toolbar the same length, even when I choose to group the buttons under a grouped […]
