Q: I am getting an “Error Printing Document” error message when trying to print a PDF from PDF studio on Debian GNU/Linux 7. How can I resolve the problem? A: In order to print a PDF on Debian GNU/Linux 7 you will need to ensure that […]
Category: Troubleshooting
Explanation and workaround for common errors and issues
Disable Auto Smoothing for the Pencil Tool
Q: Whenever I write anything with the pencil tool, the writing gets auto corrected/modified. How can I disable this feature? A: In version 9 of PDF Studio, the pencil tool was improved to add auto smoothing and curving to make the lines less jagged when drawing with the mouse. While this feature did improved jagged lines on […]
Internet Email Settings – StartTLS
Q: I tried connecting to Gmail to email a PDF from PDF Studio and got the following error message: 530 5.7.0 Must issue a STARTTLS command first. n45sm1978507yho.32-gsmtp A: Make sure to check the box for “StartTLS” under the Internet Email Settings. You can access Internet Email Settings under Preferences > Email
Force Close / Terminate PDF Studio on Windows
Q: PDF Studio seems frozen and no keys or mouse clicks seem to have any action. A: If PDF Studio does not seem to respond anymore, you can force close / kill the process by following the steps below: In Windows: Press Ctrl + Shift + Esc to open Windows Task Manager Click on the […]
Mac Retina Display Support
Q: What is PDF Studio support on Mac OS X with Retina Display high resolution? PDF Studio 10 and Above PDF Studio 10 and above supports Retina Display well. Contact us if you experience any issue running PDF Studio with Retina screens. PDF Studio 9 PDF Studio supports Retina Display quite well: rendering is […]
Problem purchasing with Paypal: You have requested an outdated version of PayPal
Q: When trying to purchase a license of PDF Studio with my Paypal account, I am getting an error: “You have requested an outdated version of PayPal”. A: Try purchasing with another browser. In this case, browser used was Opera 11.11 for Linux x86_64. When using a different browser (Konqueror browser), the issue was resolved […]
Issues with registration
Registration issue with latest version Error: Registration could not be completed as the license file did not get saved. < If you get this error message when trying to register, it is most probably a permissions issue to write the registration file to your computer. If you are registering with a standard user key (the most typical), […]
Graphics Card Ghost Rendering Display Issues on Windows 10 & 11 in PDF Studio
There is a rare issue of compatibility between PDF Studio and certain graphics cards on Windows 10 and Windows 11. Sometimes the application will show areas parts that repeat, or the PDF content may look scrambled. You may also notice refresh issue with blank areas on the screen. When this happens, it is most probably […]
Linux Print Paper Size Bug
Q: When I try to print from PDF Studio, it doesn’t print to the correct paper size. For example, when I change to A4 (ISO/DIN & JIS) in the PDF Studio print dialog, it seems as though it worked but it only prints on a small portion of the paper. A: PDF Studio is developed in Java […]
Text Highlights Printing Problem on Mac
UPDATE: In PDF Studio 9 we added a temporary workaround to allow printing of the highlights from PDF Studio. We have set the highlights using an Alpha composite during printing which will allow the highlight to be transparent. This makes it so the text can still be seen but it will just not be as […]
