Google Docs error 403.4 SSL required

Q: I am not able to access my Google Docs from PDF Studio 6 anymore.  I can login fine but I am get the following error: “403.4 SSL required” when clicking on my collections.  Is there a way to fix this? A: Google Docs changed security settings on their servers at the end of September without […]

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Extra space on toolbar in Ubuntu

If you are running the 64 bit version of PDF Studio 8.3.1 or earlier on Ubuntu with the GTK or Nimbus look and feel, you might see extra space on the toolbars in PDF Studio. There are two simple solutions to this: 1. Switch to the Metal or Substance look and feel 2. Upgrade to the latest […]

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Disappearing menu in Linux

If you experience flashing or disappearing menus when using PDF Studio with some Linux distributions, you can try one of the following two things to resolve the issue: Move the application to the upper left corner of the screen and then maximize the window. Switch to a non-maximized window of PDF Studio This is a […]

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Crop pages issue in PDF Studio 8

This issue concerns PDF Studio 8 only and is fixed in PDF Studio 8.4 and over. In PDF Studio 8, an issue was introduced with cropping: Attempting to crop a document with more than one page size will result in all of the pages being the same size. PDF Studio 8.4 will solve this issue […]

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AVG anti-virus false positive

** Update: As of August 31 2011, the problem is resolved. Make sure you have the latest update for AVG, database version 2771/3869 or later. Click here to see where to find the virus database version. Today August 26th 2011, we received a few reports from customers saying that PDF Studio installations files are reported as […]

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Troubleshooting scanning problems

Q: I’m having problems when trying to scan into PDF Studio.  What can I do? A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees.PDF Studio, like many other cross-platform applications, uses TWAIN (or SANE under Linux) to […]

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Thumbnails lost for PDFs on Windows 7

Q: After installing PDF Studio, thumbnails do not show for my PDF documents on my Windows 7 computer. How can I restore this? A: Try the following: Uninstall PDF Studio Uninstall Adobe Reader (or whatever was your default application for PDF viewing before installing PDF Studio). Reinstall Adobe Reader Reinstall PDF Studio but un-check all […]

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Text highlight doesn’t work on my PDF document

Q: Why aren’t text highlights working in my document? A: The Text Highlighting tool will only work when a PDF document has text information within the document content. Documents created via scanner are generally only an image of the page and will not contain any text information unless it was processed with an OCR function to […]

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Set up your scanner to work with Saned Daemon under Linux

Q: How can I set up my Linux computer to scan to PDF Studio? A: PDF Studio uses Sane under Linux to communicate with a scanner. This article is for PDF Studio 2017 and earlier only. PDF Studio 2018 and up is communicating directly with scanners using JSane. For PDF Studio to connect to the […]

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