Q: On Windows 10, I am receiving a notification saying “An app caused a problem with the default app settings for .pdf files, so it was reset to Microsoft Edge” and now PDF Studio is no longer my default PDF viewer. How do I fix this? A: A recent Microsoft security update (KB3135173) has changed […]
Category: Troubleshooting
Explanation and workaround for common errors and issues
How to solve “Error pasting: owner failed to convert data” on Linux
Q: When I copy an image from the web and try to paste it in PDF Studio, I saw this error message “Error pasting: owner failed to convert data”. How can I fix this issue? A: This error is due to a known issue with Java 7 on Linux. More details in: https://bugs.java.com/bugdatabase/view_bug.do?bug_id=7107490 Below is the […]
OCRing PDF Documents: Page contains invisible text
Q: When I OCR a PDF document, I see a message in the dialog, reading “Page [x] contains invisible text… not processed” . What is it and how can I solve it? A: PDF Studio performs OCR page by page and the message you are seeing means that the corresponding page has already been OCRed (using PDF […]
Troubleshooting Printing Problems
Q: I’m having problems when trying to print with PDF Studio. What can I do? A: If you’re experiencing issues when printing from PDF Studio, please try our troubleshooting tips below: Tip 1: Update to the latest drivers This is the most important tip. Download the latest driver for your printer from the manufacturer website. A listing […]
Add PDF Studio to ‘open with’ & application list on Linux
Q: How can PDF Studio be added to the Nautilus ‘open with’ list on Linux ? A: Create a .desktop file (for example: PDFStudio2018.desktop) in /usr/share/applications (as root) with the following contents. Make sure to set the directory for the “Exec” and “Icon” lines point to the correct installation directory. #!/usr/bin/env xdg-open [Desktop Entry] MimeType=application/pdf;application/x-gzpdf;application/x-bzpdf;application/x-xzpdf;application/x-ext-pdf; Type=Application […]
How to resolve Java SE 6 runtime message on Mac OSX 10.10 Yosemite & 10.11 El Capitan
This article explains how to install Java 6 32bit on Mac OSX 10.10 Yosemite. Java 6 32bit is required when using the 32bit installer for PDF Studio – a powerful, low cost Adobe® Acrobat® alternative for Mac OSX. Note that the 32bit installer is no longer the recommended installer. The new recommended installer for PDF […]
Mac Preview text highlights / markups not being displayed
Q: If I markup text using Preview on the Mac, the highlighted text does not show up in PDF Studio. What can I do to fix this? A: This problem is actually being caused by Preview. The issue is that Preview is not following the PDF Standards and creates appearance streams in PDF documents incorrectly. In fact, […]
Start-up Error when launching PDF Studio after Arch Linux update.
**Note** This issue only applies when updating to the 2.19-1 Grep package. A new package Grep 2.20-1 was released that corrected the issue so if you update to the most recent package of 2.20-1 you will not have any more issues. If for some reason you are unable to update to the 2.20-1 package you […]
Fixing HD Resolution issue on Windows 10 & Windows 8 Devices
Q: PDF Studio 9 looks a little blurry and out of focus on my Windows 8 Device. How can I fix this? Update: This issue was fixed in PDF Studio 10. The installer for PDF Studio 10 will automatically detect HD resolution on Windows 8 & Windows 10 devices and PDF Studio 10 will not […]
Printing Error Message on Debian GNU/Linux 7
Q: I am getting an “Error Printing Document” error message when trying to print a PDF from PDF studio on Debian GNU/Linux 7. How can I resolve the problem? A: In order to print a PDF on Debian GNU/Linux 7 you will need to ensure that […]
