Mac Preview text highlights / markups not being displayed

Q: If I markup text using Preview on the Mac, the highlighted text does not show up in PDF Studio. What can I do to fix this? A: This problem is actually being caused by Preview. The issue is that Preview is not following the PDF Standards and creates appearance streams in PDF documents incorrectly. In fact, […]

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Printing Error Message on Debian GNU/Linux 7

Q: I am getting an “Error Printing Document” error message when trying to print a PDF from PDF studio on Debian GNU/Linux 7. How can I resolve the problem?                    A: In order to print a PDF on Debian GNU/Linux 7 you will need to ensure that […]

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Disable Auto Smoothing for the Pencil Tool

Q: Whenever I write anything with the pencil tool, the writing gets auto corrected/modified. How can I disable this feature? A: In version 9 of PDF Studio, the pencil tool was improved to add auto smoothing and curving to make the lines less jagged when drawing with the mouse. While this feature did improved jagged lines on […]

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Internet Email Settings – StartTLS

Q: I tried connecting to Gmail to email a PDF from PDF Studio and got the following error message: 530 5.7.0 Must issue a STARTTLS command first. n45sm1978507yho.32-gsmtp A: Make sure to check the box for “StartTLS” under the Internet Email Settings. You can access Internet Email Settings under Edit > Preferences > Mail.

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Force Close / Terminate PDF Studio on Windows

Q: PDF Studio seems frozen and no keys or mouse clicks seem to have any action. A: If PDF Studio does not seem to respond anymore, you can force close / kill the process by following the steps below: In Windows: Press Ctrl + Shift + Esc to open Windows Task Manager Click on the […]

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Mac Retina Display Support

Q: What is PDF Studio support on Mac OS X with Retina Display high resolution?   PDF Studio 10 and Above PDF Studio 10 and above supports Retina Display well. Contact us if you experience any issue running PDF Studio with Retina screens. PDF Studio 9 PDF Studio supports Retina Display quite well: rendering is […]

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Issues with registration

Registration issue with latest version Error: Registration could not be completed as the license file did not get saved. < If you get this error message when trying to register, it is most probably a permissions issue to write the registration file to your computer. If you are registering with a standard user key (the most typical), […]

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