Disable Auto Smoothing for the Pencil Tool

Q: Whenever I write anything with the pencil tool, the writing gets auto corrected/modified. How can I disable this feature? A: In version 9 of PDF Studio, the pencil tool was improved to add auto smoothing and curving to make the lines less jagged when drawing with the mouse. While this feature did improved jagged lines on […]

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Internet Email Settings – StartTLS

Q: I tried connecting to Gmail to email a PDF from PDF Studio and got the following error message: 530 5.7.0 Must issue a STARTTLS command first. n45sm1978507yho.32-gsmtp A: Make sure to check the box for “StartTLS” under the Internet Email Settings. You can access Internet Email Settings under Edit > Preferences > Mail.

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Force Close / Terminate PDF Studio on Windows

Q: PDF Studio seems frozen and no keys or mouse clicks seem to have any action. A: If PDF Studio does not seem to respond anymore, you can force close / kill the process by following the steps below: In Windows: Press Ctrl + Shift + Esc to open Windows Task Manager Click on the […]

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Mac Retina Display Support

Q: What is PDF Studio support on Mac OS X with Retina Display high resolution?   PDF Studio 10 and Above PDF Studio 10 and above supports Retina Display well. Contact us if you experience any issue running PDF Studio with Retina screens. PDF Studio 9 PDF Studio supports Retina Display quite well: rendering is […]

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Issues with registration

Registration issue with latest version Error: Registration could not be completed as the license file did not get saved. < If you get this error message when trying to register, it is most probably a permissions issue to write the registration file to your computer. If you are registering with a standard user key (the most typical), […]

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Display Issue on PDF Studio

There is a very rare issue of compatibility between java (PDF Studio is written using the java language) and certain graphics cards on Windows XP, Windows 7 or Windows 10. When this happens, the PDF may look scrambled, with some parts that repeat. We found a few forums that reported similar problems. See this posting on Microsoft’s website. Here are a […]

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Linux Java Print Paper Size Bug

Q: When I try to print from PDF Studio, it doesn’t print to the correct paper size. For example, when I change to A4 (ISO/DIN & JIS) in the PDF Studio print dialog, it seems as though it worked but it only prints on a small portion of the paper. A: PDF Studio is developed in Java […]

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Text Highlights Printing Problem on Mac

UPDATE: In PDF Studio 9 we added a temporary workaround to allow printing of the highlights from PDF Studio. We have set the highlights using an Alpha composite during printing which will allow the highlight to be transparent. This makes it so the text can still be seen but it will just not be as […]

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Text highlight blurry in Version 8 with Ubuntu & Mac OS X

Q: When I markup text with a yellow text highlight, the highlight is a little blurry on my document. Is there a reason for this? A: There was an issue affecting Mac OS X users and Ubuntu users (Ubuntu 12.04 and higher). This issue is resolved in version 8.2.2 for Mac OS X.  This issue […]

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