Q: After installing and launching PDF Studio, all text in the application interface is displayed with a choppy jaggedy font that is hard to read. This problem can happen on Arch Linux & Manjaro KDE. Text is rendered with a bad default font on KDE desktop environment. Here are some screenshots of what the application […]
Category: Troubleshooting
Explanation and workaround for common errors and issues
Error opening documents from Dropbox “Received fatal alert: protocol_version”
Q: I’m running PDF Studio 2020 and when I try opening documents from Dropbox, I am receiving this error: “Received fatal alert: protocol_version” displays. How can I solve this issue? A: This problem is caused by to an outdated version (version 3.0.3) of the dropbox sdk jar that PDF Studio 2020 and PDF Studio 2019 […]
“Com Surrogate has stopped working” error on Windows 7
I’m running on Windows 7 and with the new 2022 version I keep getting a “Com Surrogate has stopped working” error. I have to click “close program”, the thumbnail is generated and the same happens for every thumbnail/pdf file in the directory. On some instances of Windows 7 the new thumbnail handler may run into […]
Icons not scaling correctly on Manjaro OS running 4k
Q: I launch PDF Studio on my 4k monitor, the icons are not scaled correctly. How can I solve this issue? A: There’s a scaling issue with some Linux distros (Majaro) and therefore the icons are not scaled correctly To solve this issue, you can follow the instructions below: 1. Check that the scaling factor of […]
Missing Text / Fonts in PDF Studio on Arch Linux & Manjaro KDE
Q: After installing and launching PDF Studio, text is missing from all dialogs and frames making it impossible to use the application. This problem can happen on Arch Linux & Manjaro KDE. Here are some screenshots of how the application may look when this problem happens with no text displayed in any frame or dialog, […]
Fixed! Error loading PDF The Native component cannot be removed then re-added to a component hierarchy
Q: When I open a PDF form, I receive the following error: Error loading PDF The Native component cannot be removed then re-added to a component hierarchy. How can I get around this problem? A: This is a known issue that was introduced in update 2020.3.0 and is now fixed in the latest 2020 update. […]
Text highlight opaque issue
Q: I highlight some text using text highlight tool and the highlighting hides the text. I am running in a Terminal server environment. How can I solve this issue? A: If you’re experiencing opaque text highlights when running in a remote desktop or terminal server environment, you can follow the instructions below: Go to your […]
Troubleshooting scanning problems in Linux
Q: I’m having problems when trying to scan into PDF Studio in Linux. What can I do? A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees. PDF Studio, like many other cross-platform applications, uses SANE […]
Troubleshooting scanning problems in MAC
Q: I’m having problems when trying to scan into PDF Studio in MAC. What can I do? A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees.PDF Studio, like many other cross-platform applications, uses ICA to communicate […]
Troubleshooting scanning problems in Windows
Q: I’m having problems when trying to scan into PDF Studio in Windows. What can I do? A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees. PDF Studio 64bit uses WIA to connect to your […]
