Q: I’m having problems when trying to scan into PDF Studio in Linux.  What can I do?

A: Using PDF Studio, you can directly scan your paper documents into PDF documents. This will allow you to work towards a paperless office and save time and trees.PDF Studio, like many other cross-platform applications, uses SANE to communicate with a scanner. SANE is a standard framework allowing applications to communicate with scanners independently of the scanner itself or the operating system.If you’re experiencing issues when scanning from PDF Studio, please try our troubleshooting tips below:

  • Tip 1: Update to the latest drivers
    • This is the most important tip. Download the latest driver for your scanner from the manufacturer website. A listing of computer scanner manufacturers and links to the drivers pages can be found on this page http://www.computerhope.com/drivers/scanner.htm
    • Even if you have already used your scanner from other applications don’t assume you have the latest twain drivers. PDF Studio connects to your scanner using the SANE driver.  Other applications may use a different driver to connect to your scanner so it is possible that your driver needs to be updated.
  • Tip 2: Reset your scanner
    • If your scanner used to work in PDF Studio but stopped working:
    • Turn off your scanner
    • Unplug the scanner from your computer
    • Wait a few minutes
    • Plug it back in and turn it back on
    • Try again
  • Tip 3: Make sure scanner works in other applications
    • Make sure that your scanner is installed properly and works in other applications starting by the software that comes with your scanner.
  • Tip 4: Try another scanner driver 
    • Sometimes you will have multiple drivers installed for your scanner and will see a list of available scanners in the selection dialog. Make sure you try another driver if the first one doesn’t work.
  • Tip 5: Scanning under Linux PDF Studio uses SANE under Linux to communicate with a scanner. For PDF Studio to connect to the scanner properly, you need to make sure that you have a SANE daemon and at least one SANE backend installed. This is not requirement for other products such as XSane and Gimp. Instructions for setting up scanning on Linux are here: Scanning to PDF under Linux

If none of the tips above worked for you and you’re still having errors when trying to scan from PDF Studio:

  1. Email us from within PDF Studio from the top menu Help > Email Support. Please do so immediately after trying to scan from PDF Studio. This will send us your log file with possible errors logged. We will send this log file to the third party vendor who provides our scanning library so they can identify and fix any outstanding issue with the library.
  2. Alternatively, you can always use your standard scanning software to scan your documents to image files and then:
    • Import Images into PDF Studio:
      • Using Images -> Import Images as Pages from the top menu bar.
      • Dragging and dropping Images into PDF Studio’s main pane (not the thumbnail pane, the main pane).