Q: When I try to save my document, it won’t allow me to do so. I get a message reading “Access is denied”. How can I solve this issue?
A: The “Access is denied” message means that you do not have permissions to modify the file that you are working on. This could happen for various reasons such as:
- The file has been marked as “Read Only”
- The file is currently open in another program that has locked the file preventing other programs from modifying it
- The file has user specific permissions preventing your account from modifying the file
- An antivirus (specifically AVG or Avast) is preventing the save operation, see below.
Make sure the file is not open in any other programs and check the file properties to make sure you have permissions to modify the file. This should resolve your issue.
In the meantime, to save the file, a simple workaround is to save the file as an another file name using “Save As” instead of “Save”.
AVG / Avast ANTIVIRUS USERS
The AVG / Avast antivirus software is currently blocking some functions of PDF Studio that can also cause this error. We have reported the false positive to AVG however in the meantime you will need to manually add PDF Studio to the “trusted program list” in AVG. See this page for more information on how to do this Set Program As Trusted by AVG
Note that AVG and Avast have become one as Avast acquired AVG in 2016.
