Q: When you put a sticky note on a PDF document, it shows up closed. Any way to save/print so that the note contents are visible? A: Double-clicking on a sticky note will open the pop-up and display the sticky note content. But unfortunately, at the moment, PDF Studio cannot make sticky note popups visible initally upon opening documents. […]
Category: Troubleshooting
Explanation and workaround for common errors and issues
PDF Studio and Office365
Q: We have Sharepoint Online hosted by Microsoft in the office 365 cloud. When we try to connect to Sharepoint from PDF Studio demo version, we’re getting the following error message ‘login failed, check user name or password’ A: PDF Studio uses Sharepoint 2007 web services to connect to Sharepoint. PDF Studio is NOT compatible […]
Non-Latin characters in form fields
Q: Sometimes, when I type in non-Latin characters in interactive PDF form fields, some characters vanish or disappear. Why is that so? What can I do to fix this? Update: This issue was resolved in PDF Studio 2018, released in May 2018. Make sure to download and install the latest version to resolve this issue. […]
Menu text visibility issue in Ambiance theme for Ubuntu
Q: When using the default Ambiance theme in Ubuntu 12.04 and above, the text in the menus is hard to read in the default PDF Studio look and feel. What can I do to fix this? A: Depending on your version of Ubuntu, The GTK Look & Feel with the default Ambiance theme may not […]
Login to Google Docs – 2 factor authentication
(Integration with Google Docs was discontinued as of PDF Studio 10) Q: I cannot log in to my Google account through your software. I do have 2 factor authentication enabled with Google for security. A: Users need to generate an application specific password if they are using Google’s high security feature. Please visit this link for more […]
Google Docs error 403.4 SSL required
Q: I am not able to access my Google Docs from PDF Studio 6 anymore. I can login fine but I am get the following error: “403.4 SSL required” when clicking on my collections. Is there a way to fix this? A: Google Docs changed security settings on their servers at the end of September without […]
Google Docs “files must be uploaded using the resumable upload mechanism”
(Integration with Google Docs was discontinued as of PDF Studio 10) Issue is resolved as of version 7.03 released January 27 2011. A new issue appeared today January 25 2012 with Google Docs. When trying to upload a PDF file from PDF Studio, some users may get the following error: “files must be uploaded using […]
Extra space on toolbar in Ubuntu
If you are running the 64 bit version of PDF Studio 8.3.1 or earlier on Ubuntu with the GTK or Nimbus look and feel, you might see extra space on the toolbars in PDF Studio. There are two simple solutions to this: 1. Switch to the Metal or Substance look and feel 2. Upgrade to the latest […]
Disappearing menu in Linux
If you experience flashing or disappearing menus when using PDF Studio with some Linux distributions, you can try one of the following two things to resolve the issue: Move the application to the upper left corner of the screen and then maximize the window. Switch to a non-maximized window of PDF Studio This is a […]
Crop pages issue in PDF Studio 8
This issue concerns PDF Studio 8 only and is fixed in PDF Studio 8.4 and over. In PDF Studio 8, an issue was introduced with cropping: Attempting to crop a document with more than one page size will result in all of the pages being the same size. PDF Studio 8.4 will solve this issue […]
