Q: How long does Qoppa Software support each version of PDF Studio?
A: Qoppa Software will provide email only technical support for PDF Studio troubleshooting and registration issues for 5 years from the date of initial public release. Additional software updates are released based on our Upgrade Policy & Release Schedule. The clock starts at the original release date of the first 0.0 version, for instance when version 2022.0.0 is first released.
Product Technical Support Periods
The below table provides a list of all product versions and their support periods.
| Product Name | Major Version | Last Update | General Availability | End of Support |
|---|---|---|---|---|
| PDF Studio 2022 | 2022 | 2021.2.4 | May 31, 2022 | May 31, 2027 |
| PDF Studio 2021 | 2021 | 2021.2.2 | June 23, 2021 | June 23, 2026 |
| PDF Studio 2020 | 2020 | 2020.5.2 | August 31, 2020 | August 31, 2025 |
| PDF Studio 2019 | 2019 | 2019.2.5 | May 13, 2019 | May 13, 2024 |
| PDF Studio 2018 | 2018 | 2018.4.4 | May 11, 2018 | May 11, 2023 |
| PDF Studio 12 | 12 | 12.0.7 | June 5, 2017 | Support Ended |
| PDF Studio 11 | 11 | 11.0.7 | May 6, 2016 | Support Ended |
| PDF Studio 10 | 10 | 10.4.2 | March 31, 2015 | Support Ended |
| PDF Studio 9 | 9 | 9.2.2 | March 28, 2014 | Support Ended |
| PDF Studio 8 | 8 | 8.4 | June 21, 2012 | Support Ended |
| PDF Studio 7 | 7 | 7.4 | December 19, 2011 | Support Ended |
| PDF Studio 6 | 6 | 6.62 | August 12, 2009 | Support Ended |
Support Provided
The following list includes support features offered during the PDF Studio & PDF Studio Viewer support lifecycle:
- Email only support for troubleshooting – studiosupport@qoppa.com
- License key registration / unregistration
- License management portal (for large volume customers)
- Adding computers / users to license
- Minor updates and fixes for the current version (see Upgrade Policy & Release Schedule)
- etc…
NOTE: Additional maintenance subscription options are available for large volume (250+) multi-user installations. For more information contact sales@qoppa.com
Self Service Tools
The following self service tools are still available once the support timeframe has ended:
- Product download links – only the latest minor update for each version will remain available
- License key upgrade – upgrade instructions for the latest version
