Q: How long does Qoppa Software support each version of PDF Studio?
A: Qoppa Software will support PDF Studio version for 5 years from the date of initial public release. The clock starts at the original release date of the first 0.0 version, for instance when version 2021.0.0 is first released.
Product Technical Support Periods
The below table provides a list of all product versions and their support periods.
| Product Name | Major Version | Latest Update | General Availability | End of Full Support |
|---|---|---|---|---|
| PDF Studio 2021 | 2021 | 2021.1.1 | June 23, 2021 | June 23, 2026 |
| PDF Studio Viewer 2021 | 2021 | 2021.1.1 | June 23, 2021 | June 23, 2026 |
| PDF Studio 2020 | 2020 | 2020.5.0 | August 31, 2020 | August 31, 2025 |
| PDF Studio Viewer 2020 | 2020 | 2020.5.0 | August 31, 2020 | August 31, 2025 |
| PDF Studio 2019 | 2019 | 2019.2.3 | May 13, 2019 | May 13, 2024 |
| PDF Studio Viewer 2019 | 2019 | 2019.2.3 | May 13, 2019 | May 13, 2024 |
| PDF Studio 2018 | 2018 | 2018.4.3 | May 11, 2018 | May 11, 2023 |
| PDF Studio Viewer 2018 | 2018 | 2018.4.3 | May 11, 2018 | May 11, 2023 |
| PDF Studio 12 | 12 | 12.0.7 | June 5, 2017 | June 5th, 2022 |
| PDF Studio Viewer 12 | 12 | 12.0.7 | June 5, 2017 | June 5th, 2022 |
| PDF Studio 11 | 11 | 11.0.7 | May 6, 2016 |  May 6, 2021 |
| PDF Studio 10 | 10 | 10.4.2 | March 31, 2015 | March 31, 2020 |
| PDF Studio 9 | 9 | 9.2.2 | March 28, 2014 | March 28, 2019 |
| PDF Studio 8 | 8 | 8.4 | June 21, 2012 | June 21, 2017 |
| PDF Studio 7 | 7 | 7.4 | December 19, 2011 | December 19 2016 |
| PDF Studio 6 | 6 | 6.62 | August 12, 2009 | August 12, 2014 |
Full Support Provided
The following list includes support features offered during the PDF Studio & PDF Studio Viewer support lifecycle:
- Full email support – studiosupport@qoppa.com
- License key / registration
- License management portal (for large volume customers)
- Adding computers / users to license
- Minor updates and fixes for the current version (see Upgrade Policy & Release Schedule)
- etc…
NOTE: Additional maintenance subscription options are available for large volume (250+) multi-user installations. For more information contact sales@qoppa.com
Limited Support – (End of Full Support)
Once the full support timeframe has ended we will continue to provide very limited email only product support for the following:
- Product download links – only the latest minor update for each version will remain available
- License key upgrade assistance – finding previous key, upgrade instructions (see Upgrading My License), etc…
